Junior TechOps Consultant

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Overview Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment. Responsibilities • Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed. • Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions. • Join client meetings and contribute to documenting technical needs and integration plans. • Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations. • Maintain and update internal and external documentation on product features and client configurations. • Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies. • Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements. • Gather user feedback and support efforts to enhance product features and usability. Required Skills and Experience • 1–2 years of relevant experience (internships, academic projects, or part-time work included). • Hands-on experience via internships or coursework in software, IT support, or client services. • Passion for technology, problem-solving, and working with clients. • Basic understanding of web technologies and systems integration. • Proficient in Microsoft Office and comfortable navigating different operating systems. • Strong verbal and written communication skills. • Ability to manage multiple tasks and thrive in a dynamic environment. • Well-organized, reliable, and eager to learn. Preferred Qualifications (Nice to Have) • Bachelor’s degree (or final year of study) in a relevant field. • Familiarity with SaaS tools, APIs, SSO, or software configuration. • Experience or interest in localization or global software solutions. • Comfortable working across time zones and in diverse teams. • Detail-oriented, proactive, and able to work independently when needed.